Aldo Qesja

Cloud Engineer, Ittsme Belgian Mobile ID

Sep 2023 – Present

• Designed and implemented Mobile Device Management (MDM) and IT Security solutions.
• Established and managed Configuration Management Database (CMDB) for streamlined information management.
• Automated employee onboarding and offboarding processes, enhancing efficiency and reducing manual workload.
• Oversaw and managed various workplace tools, including O365 and Atlassian.
• Provided 3rd line support, resolving complex technical issues and ensuring optimal system performance.

3rd line IT Support, Avanade

Apr 2022 – Aug 2023

• Provided expert 3rd line support, offering valuable assistance and documentation to 1st and 2nd line support teams.
• Presented innovative solutions and strategies to enhance security measures and operational efficiency.
• Successfully managed the IT infrastructure, particularly on Azure and Intune.

2nd Line IT Support, Arcelor Mittal

Feb 2021 – Apr 2022

• Spearheaded software and hardware migration initiatives, transitioning from Windows 7 to Windows 11.
• Documented and resolved 2nd line IT tickets, ensuring timely and accurate issue resolution.
• Demonstrated expertise in Active Directory (AD) and Azure Active Directory (AAD) for comprehensive user management.

1st Line IT Support, Circet Benelux

May 2019 – Feb 2021

• Provided comprehensive workplace IT support for 3 different companies and 1000+ end users.
• Conducted incident analysis, ensuring prompt resolution and effective communication with end-users through agreed Service Level Agreements (SLA).
• Developed guidelines, procedures, and documentation to streamline infrastructure operations.
• Actively participated in local backup support tasks, including disk swaps and maintenance windows, contributing to a robust and well-maintained IT environment.
• Conducted training sessions for new colleagues, facilitating their onboarding and ensuring a smooth integration into the team.

BSc Computer Science

Hogeschool VIVES, Kortrijk, Belgium

2015-2018